Do you have availability for a certain date?

We ask that all customers make a booking request via their account as we have some bookings in pending. Sometimes we have too many intact males in the hotel to accept anymore and we may only have spaces for females. These are just a couple of examples of what we must consider when looking at booking requests so unfortunately we can’t always give a definitive yes or no answer. 


Can I have a price list?

Thank you so much for requesting a price list. 
Please find a link to our prices here
Here is a video explaining how we calculate your boarding prices 


Can I come and look around?

In order for customers to walk around the hotel safely we must lock all the dogs away. This can upset some of them and it means that the routine we have in place for feeding/grooming and medication is then out of sync. During the pandemic we found that it is better for the dogs to enjoy their time playing as opposed to having people walk around the hotel. You can see the hotel via the virtual tour video and when you drop your dog off you have access to all the cameras in the hotel so you can see every part of the hotel and watch your dog 24/7. This is much better for the dogs as it does not disturb their playtime.

You are very welcome to call into reception and speak to the staff, you can ask any questions and we can talk through any concerns you may have. A lot of businesses had to change their procedures during the pandemic and we have found that this is much better for the dogs in our care.

When will my booking request be accepted?

We must assess each booking request carefully, unfortunately this takes some time.
When we book dogs into the hotel we must consider the following: 
How many intact males / females are boarding
How many areas are taken up by dogs who can not mix
How many dogs need medical / palliative care


It’s not just you that deserves a holiday…

Treat your pet at UK's biggest & most Luxurious Dog Hotel & Resort!

10-11 Riverside Estate, Fiddlers Ferry,

Penketh, WA5 2UL

Best Luxury Hotel 2021
City Guild Level 3
Best Luxury Dog Daycare
Best Luxury Hotel 2020

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