Terms and Conditions

When you arrive at No More Kennels you will be asked what your Pet is
fed on. Although we stock a vast choice of pet foods, it is your
responsibility to make sure we stock what your Pet is fed on. We
strongly recommend your Pet be kept on the same diet. If we do not
stock the food you feed, we would normally request you bring enough
for the duration of your Pet’s stay. Supermarket bought dog food is
provided within the price of each suite. If you bring your own food,
there will be no reduction in the room rate.

Most dogs will not sleep during the first few days, it is very
exciting playing with the other dogs and it is as though your dog has
been on a 24-hour walk, this is exhausting for your dog and if your
dog will not stop playing we will have to send it to their bed, in
cases of exhaustion we will administer multivitamins and increase the
amount of food given, if your dog is losing weight due to exercising
more than usual we will increase the amount of food given. Please be
aware that your dog will be extremely lethargic when they go home,
this is normal as they are constantly alert when experiencing new
places, your dog will need plenty of rest when they go home, please do
not worry they will be back to normal after a couple of days.

BEHAVIOUR – Clients agree to provide No More Kennels with full and
detailed information about their dog(s). In particular, the client
undertakes to make a full and frank disclosure on the booking form of
any matter, fact, or characteristic concerning their dog(s) which
might impact on the care of their dog(s) including, but not limited
to, behavioral or health matters, anti-social behavior including
aggression, separation anxiety, destructive behavior, excessive
pulling on the lead, propensity to run away on walks or from the
home/garden, incontinence, phobias or fears, excessive loud barking or
whining. If your dog is a danger to other dogs the appropriate
authorities will be informed, if your dog needs to be kept away from
other dogs then you must inform us of this. We reserve the right to
refuse admission without prior notice.

We are a daycare and overnight boarding facility that will always try
to keep dogs busy with enrichment activities. If your dog can not mix
with other dogs then your dog must join our “Walking Programme” – The
walking programme costs an extra £10 per hourly walk per dog and you
can choose how many walks you wish your dog to have during their stay.
(discounts can be applied to 2/3 dogs from the same family) the usual
boarding charges will apply and your dog will still be brought out of
their room, however the additional charges are for extra staff to come
in and walk your dog off site. If you do not join the walking
programme then we are unable to accept your booking. The welfare of
dogs in our care is paramount, if you will not join the walking
programme then we will not accept your dog, we are against locking
dogs away.
If your dog is at the hotel for daycare and can not mix with other
dogs then they must also join the Walking Programme, the cost is £10
per dog per hourly walk, there is no charge for the hour each side of
their walk. Your dog will await their walks in a secure pen outside or
rest in a lovely bedroom complete with TV, a comfy bed and fresh
mineral water. If your dog is with us for 6 hours you must pay for a
minimum of 2 walks, there can not be any more than 1 hour each side of
their walk. A 9 hour day will require 3 walks.

Should the dog(s) show aggressive behaviour to a dog nanny or their
behaviour becomes uncontrollable or a nuisance beyond reasonable
acceptance, the dog(s) will be placed in an alternative safe
environment and any additional costs, including a £50 transfer fee,
will be met by the owner. We will first ensure the dog is safe within
the hotel with adequate food and water, if the dog is in extreme
distress we will call you and explain the circumstances. As a last
resort, we would recommend that a family member come to collect your
dog, or a trained dog handler come and take the dog to a kennel
facility. The client further agrees that if their dog attacks, or is
involved in a fight with another dog, (and/or person) causing injury
to that dog (or person) they will be responsible for any losses
incurred thus including, but not limited to, payment of veterinary
fees in respect of injuries to another animal caused by their dog.

If you wish to take a look at our facilities you may do so between
12pm – 2pm each Saturday. As residential properties have been built in
the area our viewing times are restricted by Warrington Borough

We accept dogs that have not been spayed or castrated. We will do our
utmost to keep male and female dogs from humping and we put blue
ribbons on boys, pink on girls. We do not accept dogs who are in
season although if your dog comes into season whilst staying here we
are not responsible if she becomes pregnant. We will try to keep this
from happening however if you do not want puppies please have your dog
spayed before their stay.

CCTV – We are not responsible for CCTV connection failure, this is
provided by HIK – VISION and we have no control over the service they
provide, all complaints regarding CCTV should be made directly to HIK

TOYS – We cannot guarantee any bedding or toys will be in a condition
suitable to be returned to the owner and are left at the owner’s own

PET INSURANCE – Every dog must have valid pet insurance, proof of this
will be required.

VACCINATIONS – On your Pet’s arrival at the NMK we will require to see
a current vaccination certificate. This must show a booster
vaccination having taken place within the last 12 months and signed
off by a qualified Veterinary Surgeon. The certificate must show the
booster having been administered as part of a course of vaccinations.
Dog Vaccinations must safeguard against the following diseases:
Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza.

KENNEL COUGH –All dogs must have a current Kennel Cough (Infectious
Tracheobronchitis) vaccination at least 4 weeks prior to arrival at
kennels. This is NOT part of your annual booster vaccination. If you
are in any doubt, Kennel Cough vaccines can be identified on your
vaccination card / certificate as ‘Intrac’ (which lasts for 6 months)
or ‘Nobivac KC’ (which lasts for 12 months Please note that the
infectious bronchitis vaccine does not give 100% protection against
tracheobronchitis (kennel cough) and the owner takes full
responsibility for this, we will not be liable if your pet catches
kennel cough or becomes ill due to their stay at No More Kennels.

All animals will be examined on arrival, any animal showing signs of
internal parasites (fleas, worms etc.) will be treated and a charge
levied for this. We also reserve the right to refuse admission to any
pet which, in our opinion, is showing signs of ill health or

MEDICAL CONDITIONS – If a dog has a medical condition of any sort, we
must be notified at the time of booking. If we have not been notified
of such a condition or course of medication, we reserve the right to
refuse admission.

We may use over the counter products to treat your dog for minor
injuries, allergies or sickness. All dogs will be checked upon leaving
the hotel in front of you, it is now that you must discuss any
concerns regarding your dog’s health. You will be asked to sign to
show that you witnessed your dog being checked before they left.

If your dog becomes ill, we will make the decision whether your dog
will require veterinary treatment if you disagree with this please
give instructions below.

FLEA TREATMENTS – All dogs must be covered by a known flea treatment,
such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are
boarded. These products have varying lengths of effectiveness. Animals
that arrive with fleas will be administered such a product and charged
accordingly. We do not accept any responsibility for dogs who catch
fleas whilst staying at No More Kennels.

When a booking is made, a fixed date on which the owner will collect
the dog(s) will be agreed. If the owner wishes to collect the animal
before that date, they may do so but will remain liable to pay
boarding fees up to the agreed collection date.

Should the Emergency Contact specified on the booking form not be
available during an emergency, agreement is given to No More Kennels
to make any decision necessary regarding the dog’s health provided it
is acting in the best interests of the dog(s) and is on the advice of
a qualified veterinary surgeon. All veterinary bills incurred during
the period of the booking, as well as other incidental expenses such
as transportation costs to the veterinary surgery, will be paid by the
owner. Transportation to the veterinary surgery will be charged at a
cost of £25.00 per dog per round trip.

If any dog is not collected, or the owner or emergency contact have
not contacted No More Kennels within 7 days after the due collection
date stated on the booking form, it will be considered that the dogs
have been abandoned and No More Kennels reserve the right to place the
dog(s) with an animal charity. Any costs incurred will be the
responsibility of the owner

Whilst all reasonable precautions will be taken, and we pride
ourselves on the care and attention that we give to our guests, we do
not accept responsibility for damage or loss to any persons, pet or


10-11 Riverside Estate, Fiddlers Ferry,

Penketh, WA5 2UL

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